Terms and Conditions

Read our Terms and Conditions for Villa Rentals

Booking a Villa, Castle/Château and Chalet is very different from booking regular hotel accommodation, especially with regard to payments and cancellations. Please do not just sign our Booking Form to accept these terms and conditions (as we all naturally do!) – do please read the following conditions carefully.

1. Your Contract is with Paragon Luxury Villas which is owned by Paragon Digital Tourism PVT LTD.

The following Booking conditions, together with the Essential Information, our Privacy Policy, and where your holiday is booked via our website, our website terms and conditions of use, together with any other written information we brought to your consideration before we confirmed your booking, form the basis of your contract with Paragon Luxury villas (“we”, “us” and “our”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. You must read all of this information carefully before proceeding, because by using our website and/or making any booking through us, you confirm your agreement to each of these conditions, our privacy policy and the essential information.

Except where otherwise stated, We, Paragon Luxury Villas, of 27/2,Pitakanda Road, Nittawela. Kandy, Sri Lanka, act only as an intermediary in respect of all ‘accommodation only’ bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for property you book through this website (“Property”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Property.  For all ‘accommodation only’ bookings, your contract will be with the owner/supplier/principal of the Property in question (the ‘Owner’). When making your booking we will arrange for you to enter into a contract with the applicable Owner of the Property or Property representative. Your booking with us is subject to these Terms and Conditions and the specific booking conditions (You can find them in each Property page by clicking on the tab of “Rental info” (example security deposit amounts and check in and check out times mentioned for that particular property and  “Features”) of the relevant Owner you contract with (if any) and you are advised to read both carefully prior to booking. The Owner’s terms and conditions may limit and/or exclude the supplier’s liability to you.  Property specific terms and conditions for each Owner are listed under the relevant heading on each property listing page. Each time a Guest books a Property through Paragon Luxury villas, the Guest is deemed to have agreed to these terms and conditions and furthermore is deemed to have agreed for personal data to be processed by Paragon Luxury Villas with regards to the Rental Contract. The Rental Contract is not effective until Paragon Luxury Villas has confirmed the Guest’s booking in writing.

You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All properties are available to be rented separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

These Terms and Conditions apply to our website operated by Paragon Luxury Villas, including, but not limited to, www.paragonluxuryvillas.com. The terms ‘Client’, ‘Guest’, ‘Your’ and ‘You’ refer to the person booking the property. ‘Owner’ refers to the principal, owner or representative of the property. ‘Paragon Luxury Villas’, “We”, “Us”, “Our” refers to Paragon Luxury Villas.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

  • He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
  • He/she consents to our use of information in accordance with our Privacy Notice;
  • He/she is above 18 years of age and where placing an order for services with age restrictions, declares that he/she and all members of the group are of the proper age to buy those services;
  • He/she agrees financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

This contract and any matters arising from it are governed by the laws of Sri Lanka and the parties (you and we) agree to submit to the exclusive jurisdiction of the Courts of Sri Lanka.

2. Use of the Website

Use of this website is subject to these Terms and Conditions and our Privacy Policy. If you do not agree to these conditions please stop using the website immediately. By accessing the site, you accept, without limitation or qualification, all the terms and conditions below.

3. Travel Arrangements

Do not make irreversible flight or travel arrangements until you have received final confirmation of your booking. Or always book a Travel Insurance that covers any cancellations.

  • Why don’t you give out property addresses? 

Most properties are privately owned homes and not all owners would like us to reveal detailed information about their property for safety reasons, so we do not publicise the exact address details of any of our properties. What we do show is the nearest town or region so that you can start making plans about travel arrangements and chasing out amazing things to do close by. Once a Booking is confirmed by us, we will send you the full street address. But it is probably best to wait until then before committing to any flight or travel arrangements.

  • Why is the name different to the property’s real name? 

As mentioned above, for safety and confidential reasons, to keep the property’s address private we have to change the name as well. We try to choose names that reflect the property’s history, character and setting, so that you can still get a good idea of its style and history. Once we have confirmed your booking, we will send you the property’s real name and full address.

4.  Your holiday contract

A binding contract is made with us on the earliest of either:

  1. You tell us that you would like to accept our written or verbal quotation and you pay us a deposit (See Section 5). If you are booking within 90 days of arrival at your accommodation or choose to do so at the time of booking, you make full payment of the cost of your holiday; and
  2. We issue you with a holiday confirmation/invoice that will confirm the details of your booking and will be sent to you via email. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion.

These Booking Conditions and any Agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of Sri Lanka only. You may however, choose the law and jurisdiction of Scotland, The Republic of Ireland or Northern Ireland if you live in those places and if you wish to do so.

5. Payments and Cancellations

Payments in General (for Payments and Cancellations for each destination please read carefully below on Section 5, here)

Unless agreed otherwise, your booking will be confirmed when you complete, sign and email us our booking form and pay a non-refundable deposit of 20% to 50% deposit of the total rental cost– accommodation only – the value being dependent on what holiday components you book and which villa Holiday destination you have chosen.

We will require payment in full where bookings are made within the mentioned calendar days of departure.

  • If you are booking Villa accommodation only, your deposit is 20 to 50% of the price of the accommodation depending on the destination and what deposits villa owner requires (Deposit of each destination is given separately, unless, otherwise will be given prior to the confirmation or at the time of booking enquiry)
  • If booking accommodation and other services (Except flight – we do not offer flights), depending on the service such as an excursion or any concierge services, your deposit will vary. We will stipulate the exact deposit amount at the time of booking. In each of the above instances, You and your party must have travel insurance (see Section 12 for Insurance)

If you are booking as part of a promotional low deposit offer, the deposit paid remains non-refundable.

Where you have paid a deposit, the balance of your holiday price (including any applicable surcharge) must be paid no less than the mentioned days in each villa destination, before departure. Cheques can only be accepted if received as instructed by us with a deadline date before departure. If we do not receive your balance payment in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in here in  Section 5 will become payable.

When you pay for your holiday by credit or debit card, no surcharge is payable except in the following circumstances:

  • Where either you or your payment service provider is located outside the European Economic Area (EEA);
  • Where you pay for your holiday using a commercial debit or credit card. In these circumstances, we reserve the right to levy a 2.0% to 3.5% handling charge for each payment made by these means.
  • Travel documents will not be issued until your holiday has been paid for in full.

5.1 Payments for Villas in Indonesia & Thailand:

When you make a booking request, you must make the appropriate deposit payment to us (Paragon Luxury Villas) within 5 working days of availability confirmation. If the required deposit payment is not received within the 5 working day period, Paragon Luxury Villas reserves the right to void the Guest’s booking request. The following deposit payment applicable to villas in Indonesia and Thailand (see individual villa terms for full details) must be received by Paragon Luxury Villas:

  • For rentals beginning more than 80 days after the date of the booking request – a non-refundable deposit 30% of the total rental amount is payable
  • For rentals beginning 80 days or less after the date of the booking request – the total rental amount is payable as a deposit

Please note that the price for a number of properties is calculated and quoted in US$, and that both the deposit and balance amounts shown on booking represent the sterling or US$ equivalents. Therefore, while the deposit amount is the actual amount you will be charged, the balance amount in sterling or US$ is only a guide, and will vary upwards or downwards in line with exchange rate fluctuations between the date of booking and the balance due date.

5.1.1 Amendments of your booking. Applicable to properties only.

Amendments – applicable for Thailand and Indonesia only

  • Changes done by you for Villas in Thailand and Indonesia

If you wish to change any of your arrangements, you must make the request in writing by email info@paragonluxuryvillas.com . We will do our best to accommodate any reasonable amendments, but the Guest should be aware that some changes may not be possible. We cannot guarantee that the change will be done and we will not be liable for any damage, losses or expense you may suffer as a result of such amendment being implemented or not being implemented. Charges may also apply. Note: a shortening of stay for any reason is considered as a cancellation. A change of start date will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply.

  • Changes done by us for Villas in Thailand and Indonesia

In the unlikely event, that we are unable for any reason (including the sale of a property and force majeure) to provide the Guest with the Property booked by the Guest, Paragon Luxury Villas reserves the right to transfer the Guest and their party to an alternative Property of the similar type and value, in consultation with the Guest. If the price of the substituted Property is less than the original booking, the difference will be reimbursed to the Guest. If the price of the substituted Property is higher than the original booking, the difference may be charged to the Guest. If, however, after considerable effort by Paragon Luxury Villas, no alternative of similar type and value is available and/or no agreement can be reached between the Guest and Paragon Luxury Villas, then either Paragon Luxury Villas or the Guest may opt to cancel the booking and this Rental Contract. In that event, Paragon Luxury Villas will refund the Guest all monies paid, without further compensation.

  • Cancellations of your booking – applicable to properties only
  • Cancellations done by you for Villas in Thailand and Indonesia

Once your holiday has been confirmed, to cancel the whole holiday or any part, the person making the booking must write an email to our Operations department. Our contact details are stated on your holiday confirmation/invoice or email to:info@paragonluxuryvillas.com, Cancellation takes effect on the date we receive your email. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking.

For villas in Indonesia and Thailand, in the event you cancel a confirmed booking, the following cancellation Charges will generally apply:

  • If the cancellation is made more than 70 days before the start of the rental period:loss of deposit and amendment charges (if applicable).
  • If the cancellation is made between 40 and 70 days before the start of the rental period: 50% of the cost of your holiday or loss of deposit whichever is greater.
  • If the cancellation is made between 1 and 39 days before the start of the rental period: 100% of the cost of your holiday.
  • For no-show: 100% of total rental amount will be forfeited
  • Any amendments that reduce the total rental amount will be treated as a partial cancellation and may be subject to the cancellation fees stated above.
  • Any amendments that involve the booking of another property altogether, will be treated as a cancellation of the original booking and the creation of a new one.

For confirmed bookings over the Festive season (20th December – 10th January):

  • If the cancellation is made 90 days or more before the start of the rental period – 20% of the total rental amount will be forfeited and amendment charges (if applicable).
  • If the cancellation is made between 1 and 89 days before the start of the rental period – 100% of the total rental amount will be forfeited.
  • For no-show: 100% of total rental amount will be forfeited and one way transfer charge will be taken.
  • Any amendments that reduce the total rental amount will be treated as a partial cancellation and may be subject to the cancellation fees stated above.
  • Any amendments that involve the booking of another property altogether, will be treated as a cancellation of the original booking and the creation of a new one.

The applicable amount will be deducted from the deposit and monies paid, and we will refund any remaining balance to the Guest.

  • Cancellations made by us

We reserve the right to cancel your holiday for any reason. For example, we may cancel your villa rental because of your failure to abide by these conditions, such as meeting the time limits for payments outlined in Section 5.

We may also be forced to cancel due to unforeseen circumstances or for extraordinary reasons beyond our control known as “force majeure” or a “force majeure event”.  Section 25 (Our responsibilities and liability to you) below explains what sort of losses and damage would be considered foreseeable.

  • Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative arrangements offered by the Owner (if any) but we will have no further liability to you.

In the event the booking is cancelled by the Owner of the property and no alternative can be offered, a full refund of all monies paid by you as at the date of cancellation will be made by the Owner or owner’s representative. This policy directly reflects the Owners’ individual policies. ‘Paragon Luxury Villas’ cannot be held liable for any additional costs incurred by the Client (such as travel). ‘Paragon Luxury Villas’ recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner cancellation.

  • A force majeure event includes but is not limited to strikes, lock-outs and other industrial disputes, act of God, war, riot, civil strife or commotion, terrorist activity actual or threatened, malicious damage, compliance with law or government order, rule, regulation or direction, accident, breakdown of plant or machinery or other technological problems, fire, flood including relating to river water levels, storm or any other natural disaster or adverse weather conditions, changes imposed by any rescheduling or cancellation of flights by any airline, epidemics, outbreaks of illness or default of our suppliers or contractors. Where we are required to cancel your rental prior to departure because of unforeseen circumstances, a force majeure event, we will endeavour to offer appropriate alternative arrangements of a similar standard and price. Where we are only able to offer accommodation of a lower standard, a refund will be made of the difference in price. If we cannot fulfil our contract with you, we will give you a full refund, without further compensation. ‘Paragon Luxury Villas’ cannot be held liable for any additional costs incurred by the Client (such as travel). ‘Paragon Luxury Villas’ recommends that the Client takes out holiday insurance to ensure against any losses incurred by such cancellations.

5.2 Payments for Villas in Italy

Unless agreed otherwise, your booking will be confirmed when you complete, sign and submit the booking form and pay, a non-refundable 30% deposit of the total villa rental cost. We will require payment in full where bookings are made within eighty (80) calendar days of departure. The final balance of your villa rental should be paid in full no later than eighty (80) calendar days before departure where applicable.

When you make a booking request, you must make the appropriate deposit payment to us (Paragon Luxury Villas) within 5-7 working days of availability confirmation. If the required deposit payment is not received within the 5-7 working day period, Paragon Luxury Villas reserves the right to void the Guest’s booking request.

The following deposit payment applicable to villas in Italy (see individual villa terms for full details) must be received by Paragon Luxury Villas:

  • For rentals beginning more than 80 days after the date of the booking request: a non-refundable deposit 30% of the total rental amount is payable;
  • For rentals beginning 80 days or less after the date of the booking request: the total rental amount is payable as a deposit;
  • If full payment is not received by the balance due date, we will notify the Owner and we may cancel your booking and retain all payments made by you to date.

Please note that the price for a number of properties is calculated and quoted in EUROS, and that both the deposit and balance amounts shown on booking represent the sterling or US$ equivalents. Therefore, while the deposit amount is the actual amount you will be charged, the balance amount in sterling or US$ is only a guide, and will vary upwards or downwards in line with exchange rate fluctuations between the date of booking and the balance due date.

Your booking is confirmed and a contract between you and the Owner or Owners Local representative will exist when we send you confirmation on their behalf. This will usually be within 48 hours of receipt of your payment. Until the booking has been confirmed it is only a temporary booking. Your card will not be charged until you have received this confirmation. Please check your Reservation vouchers or Holiday confirmation carefully and report any improper or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as a booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for bookings will be held by us on behalf of the Owner concerned.

Your villa rental documents – (Voucher, Driving directions to the property and contact details for the owner or the local representative and for emergencies) will be emailed to you once we have received full payment.

Upon arrival the client must show the voucher to the owner of the property or to his/her representative before gaining admittance to the property. No other document will be accepted. The voucher is personal and valid only for the persons named on the booking form and it is non-transferable. The owner or his/her representative will refuse entrance to the property if the number of persons exceeds the number mentioned on the voucher. If there is any change in the total number of persons during the stay, We must be informed in advance, otherwise the owner or his/her representative can request the whole party to leave, in which case the client will have no entitlement to any refund of the rental payment or associated charges.

All changes and special requests must be agreed in advance with Paragon Luxury Villas or we reserve the right to charge a reasonable administration fee and any associated costs imposed by property owners arising from any changes or special requests.

Children under the age of 2 can stay at the properties free of charge and are not counted in the number of persons booked to stay at the property, provided that the client brings his/her own baby-cot and linen (possible exceptions are pointed out on the property description). It is your responsibility to ask these questions about the children as from one owner to another or from supplier to another this could be differ.

5.2.1 Amendments of your booking – applicable properties only

Amendments – applicable for Italy only

  • Changes done by you for Villas in Italy

Any cancellation or amendment request must be sent to us in writing, by email to info@paragonluxuryvillas.com and will take effect on the day we receive your email.

You can cancel your booking 48hrs from the moment the provisional booking is made, and the deposit will be refunded in full during this time. Please note that the 48hr cooling off period starts from the moment the temporary booking is executed either online or over the phone, and not on the payment of the deposit. A temporary booking is made when you receive an email with the subject line: “Your Reservation at [Property Name]”

After that period, amendments and cancellations can only be accepted in accordance with the terms and conditions (See below).

If you wish to amend your booking, whilst we will try to assist, we cannot guarantee that such requests will be met, and we will not be liable for any damage, losses or expense you may suffer as a result of such amendment being implemented or not being implemented. Charges may also apply. Note; a shortening of stay for any reason is considered as a cancellation. A change of start date will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply.

Please ensure that you have received written confirmation of any changes to your booking prior to travel in the event your amendments can be facilitated. The Owner may charge an amendment fee and in addition you must pay us an administration fee of £20.00 per person.

Please note that in the event you wish to cancel your confirmed booking, please see our terms and conditions below.

  • Changes done by us for Villas in Italy

In the unlikely event if we are unable for any reason (including the sale of a property and force majeure) to provide the Guest with the Property booked by the Guest, Paragon Luxury Villas reserves the right to transfer the Guest and their party to an alternative Property of the similar type and value, in consultation with the Guest. If the price of the substituted Property is less than the original booking, the difference will be reimbursed to the Guest. If the price of the substituted Property is higher than the original booking, the difference may be charged to the Guest. If, however, after considerable effort by Paragon Luxury Villas, no alternative of similar type and value is available and / or no agreement can be reached between the Guest and Paragon Luxury Villas, then either Paragon Luxury Villas or the Guest may opt to cancel the booking and this Rental Contract. In that event, Paragon Luxury Villas will refund the Guest all monies paid, without further compensation.

Cancellations of your booking – applicable to properties and not flights

  • Cancellations done by you for Villas in Italy

Once your holiday has been confirmed, to cancel the whole holiday or any part, the person making the booking must write an email to our Operations department. Our contact details are stated on your holiday confirmation/invoice or email info@paragonluxuryvillas.com . Cancellation takes effect on the date we receive your email. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking.

For villas in Italy, in the event you cancel a confirmed booking, the following cancellation Charges will generally apply:

  • If the cancellation is made more than 70 days before the start of the rental period: 30% of the total rental and amendment charges.
  • If the cancellation is made between 69 to 45 days before the start of the rental period: 40% of the total rental cost.
  • If the cancellation is made between 44 to 30 days before the start of the rental period: 60% of the total rental cost.
  • If the cancellation is made between 29 to 0 days before the start of the rental period: 100% of the total rental cost.
  • For no-show: 100% of total rental amount will be forfeited.
  • Any amendments that reduce the total rental amount will be treated as a partial cancellation and may be subject to the cancellation fees stated above.
  • Any amendments that involve the booking of another property altogether, will be treated as a cancellation of the original booking and the creation of a new one.

The applicable amount will be deducted from the deposit and monies paid, and we will refund any remaining balance to the Guest.

All payments, including deposit and balance payments you make to us are subjected to cancellation charges if you decide to cancel your holidays, you should therefore take out suitable travel insurance to cover the risks that may lead to such an eventuality. In addition you must pay us an administration fee of £20.00 per person. The 48 hour no quibble cancellation policy does not apply to bookings that start within 14 days of the booking being placed.

The above cancellation charges represent a reasonable estimate by the Paragon Luxury Villas of the likely losses resulting from your cancellation. Cancellation charges also apply to partial cancellations (e.g. where a Client books for 02 weeks but amends to 01 week. In this case, cancellation charges would apply to the second cancelled week). In the event of a cancellation charge arising under this clause the amount due must be paid by the Client to the Company within 07 days of the charge arising, notwithstanding the fact that the Client’s holiday insurance policy may cover the cancellation charge. It is the Client’s responsibility to claim any insurance monies due as the Paragon Luxury Villas cannot claim on behalf of the Client.

  • Cancellations made by us for villas in Italy

We reserve the right to cancel your holiday for any reason. For example, we may cancel your villa rental because of your failure to abide by these conditions, such as meeting the time limits for payments outlined in Section 5.

We may also be forced to cancel due to unforeseen circumstances or for extraordinary reasons beyond our control known as “force majeure” or a “force majeure event”.  Section 25 (Our responsibilities and liability to you) below explains what sort of losses and damage would be considered foreseeable.

  • Changes and Cancellations by the Owner for Villas in Italy

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative arrangements offered by the Owner (if any) but we will have no further liability to you.

In the event the booking is cancelled by the Owner of the property and no alternative can be offered, a full refund of all monies paid by you as at the date of cancellation will be made by the Owner or owner’s representative. This policy directly reflects the Owners’ individual policies. ‘Paragon Luxury Villas’ cannot be held liable for any additional costs incurred by the Client (such as travel). ‘Paragon Luxury Villas’ recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner cancellation.

  • A force majeure event includes but is not limited to strikes, lock-outs and other industrial disputes, act of God, war, riot, civil strife or commotion, terrorist activity actual or threatened, malicious damage, compliance with law or government order, rule, regulation or direction, accident, breakdown of plant or machinery or other technological problems, fire, flood including relating to river water levels, storm or any other natural disaster or adverse weather conditions, changes imposed by any rescheduling or cancellation of flights by any airline, epidemics, outbreaks of illness or default of our suppliers or contractors. Where we are required to cancel your rental prior to departure because of unforeseen circumstances, a force majeure event, we will endeavour to offer appropriate alternative arrangements of a similar standard and price. Where we are only able to offer accommodation of a lower standard, a refund will be made of the difference in price. If we cannot fulfil our contract with you, we will give you a full refund, without further compensation. ‘Paragon Luxury Villas’ cannot be held liable for any additional costs incurred by the Client (such as travel). ‘Paragon Luxury Villas’ recommends that the Client takes out holiday insurance to ensure against any losses incurred by such cancellations.

5.3 Payments for Villas in Greece

When you make a booking request, you must make the appropriate deposit payment to us (Paragon Luxury Villas) within 5 -7 working days of availability confirmation. If the required deposit payment is not received within the 5-7 working day period, Paragon Luxury Villas reserves the right to void the Guest’s booking request. The following deposit payment applicable to most villas (see individual villa terms for full details) must be received by Paragon Luxury Villas:

  • For rentals beginning more than 75 days after the date of the booking request: a non-refundable deposit 40% to 50% of the total rental amount is payable (Rental deposit varies from one supplier to another, at the time of enquiry and booking the amount will be confirmed to the guest)
  • For rentals beginning 75 days or less after the date of the booking request: the total rental amount is payable as a deposit
  • Where a 40% to 50% non-refundable deposit applies to the booking, the Guest must pay the remaining 60% to 50% balance not less than 75 days before the scheduled arrival date.

5.3.1 Amendments of your booking. Applicable to properties only

Amendments – applicable for Greece only

  • Changes done by you for Villas in Greece

If you wish to change any of your arrangements, you must make the request in writing by email info@paragonluxuryvillas.com .We will do our best to accommodate any reasonable amendments, but the Guest should be aware that some changes may not be possible. We cannot guarantee that the change will be done and we will not be liable for any damage, losses or expense you may suffer as a result of such amendment being implemented or not being implemented. Charges may also apply. Note: a shortening of stay for any reason is considered as a cancellation. A change of start date will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply.

  • Changes done by us for Villas in Greece

In the unlikely event if we are unable for any reason (including the sale of a property and force majeure) to provide the Guest with the Property booked by the Guest, Paragon Luxury Villas reserves the right to transfer the Guest and their party to an alternative Property of the similar type and value, in consultation with the Guest. If the price of the substituted Property is less than the original booking, the difference will be reimbursed to the Guest. If the price of the substituted Property is higher than the original booking, the difference may be charged to the Guest. If, however, after considerable effort by Paragon Luxury Villas, no alternative of similar type and value is available and / or no agreement can be reached between the Guest and Paragon Luxury Villas, then either Paragon Luxury Villas or the Guest may opt to cancel the booking and this Rental Contract. In that event, Paragon Luxury Villas will refund the Guest all monies paid, without further compensation.

Cancellations of your booking – applicable to properties only

  • Cancellations done by you for Villas in Greece

Once your holiday has been confirmed, to cancel the whole holiday or any part, the person making the booking must either write an email to our Operations department. Our contact details are stated on your holiday confirmation/invoice or email info@paragonluxuryvillas.com . Cancellation takes effect on the date we receive your email. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking.

For villas in Greece, in the event you cancel a confirmed booking, the following cancellation Charges will generally apply:

  • If the cancellation is made more than 70 days before the start of the rental period: 30% of the cost of your holiday and amendment charges (if applicable), plus an administrative fee of EUR100.
  • If the cancellation is made between 69 to 21 days before the start of the rental period: 60% of the cost of your holiday or loss of deposit whichever is greater, plus an administrative fee of EUR100.
  • If the cancellation is made between 20 to 0 days before the start of the rental period: 100% of the cost of your holiday.
  • For no-show: 100% of total rental amount will be forfeited
  • Any amendments that reduce the total rental amount will be treated as a partial cancellation and may be subject to the cancellation fees stated above.
  • Any amendments that involve the booking of another property altogether, will be treated as a cancellation of the original booking and the creation of a new one.

The applicable amount will be deducted from the deposit and moneys paid, and we will refund any remaining balance to the Guest.

  • Cancellations made by us for villas in Greece

We reserve the right to cancel your holiday for any reason. For example, we may cancel your villa rental because of your failure to abide by these conditions, such as meeting the time limits for payments outlined in Section 5.

We may also be forced to cancel due to unforeseen circumstances or for extraordinary reasons beyond our control known as “force majeure” or a “force majeure event”.  Section 25 (Our responsibilities and liability to you) below explains what sort of losses and damage would be considered foreseeable.

  • Changes and Cancellations by the Owner for villas in Greece

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative arrangements offered by the Owner (if any) but we will have no further liability to you.

In the event the booking is cancelled by the Owner of the property and no alternative can be offered, a full refund of all monies paid by you as at the date of cancellation will be made by the Owner or owner’s representative. This policy directly reflects the Owners’ individual policies. ‘Paragon Luxury Villas’ cannot be held liable for any additional costs incurred by the Client (such as travel). ‘Paragon Luxury Villas’ recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner cancellation

  • A force majeure event includes but is not limited to strikes, lock-outs and other industrial disputes, act of God, war, riot, civil strife or commotion, terrorist activity actual or threatened, malicious damage, compliance with law or government order, rule, regulation or direction, accident, breakdown of plant or machinery or other technological problems, fire, flood including relating to river water levels, storm or any other natural disaster or adverse weather conditions, changes imposed by any rescheduling or cancellation of flights by any airline, epidemics, outbreaks of illness or default of our suppliers or contractors. Where we are required to cancel your rental prior to departure because of unforeseen circumstances, a force majeure event, we will endeavour to offer appropriate alternative arrangements of a similar standard and price. Where we are only able to offer accommodation of a lower standard, a refund will be made of the difference in price. If we cannot fulfil our contract with you, we will give you a full refund. ‘Paragon Luxury Villas’ cannot be held liable for any additional costs incurred by the Client (such as travel). ‘Paragon Luxury Villas’ recommends that the Client takes out holiday insurance to ensure against any losses incurred by such cancellations.

5.4 For Villas in Sri Lanka

For All Villa rental holidays in Sri Lanka, please see the following link: https://www.villainsrilanka.co.uk/terms-and-conditions/

Sri Lankan Villa Holidays should be booked and paid directly through Paragon Digital tourism Private Ltd in Sri Lanka.

5.5 Brexit Effects

Please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as a force majeure event, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

Where we are required to cancel your rental prior to departure because of unforeseen circumstances or a force majeure event, we will endeavour to offer appropriate alternative arrangements of a similar standard and price. Where we are only able to offer accommodation of a lower standard, a refund will be made of the difference in price. If we cannot fulfil our contract with you, we will give you a full refund.

5.6 How to re-book following a cancellation

If you wish to cancel a villa rental and re-book a different property, you will be subject to any applicable cancellation fees outlined above. If the new booking carries a greater deposit than has already been paid for the cancelled property, the balance is due and payable by you immediately upon submitting your booking to us in accordance with clause 5 (Making a booking)

6. Transfer of bookings

If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:

  • That person is introduced by you and satisfies all the conditions applicable to the holiday booked;
  • We are notified not less than 7 days before departure;
  • You pay any outstanding balance payment, an amendment fee of £50 per person transferring, as well as any additional fees, charges and other costs arising from the transfer; and
  • The transferee agrees to these booking conditions and all other terms of the contract between us.

Please note: charges amounting to the full cost of the transferred flight and a replacement flight will be imposed in the event of any transfer. You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 12 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

7. Your holiday price and ‘Price Match Guarantee’

We reserve the right to increase the publicised price before confirming your booking, and to charge a surcharge reflecting any change in currency conversion rates where these affect the price on the day of payment. Once the Guest’s booking is confirmed, the price of the Guest’s reservation is fully guaranteed, even if PARAGON LUXURY VILLAS changes the price on its website after the Guest’s booking has been confirmed. In return for this commitment, no refunds will be made for any exchange rate fluctuations that would otherwise reduce the rental cost.

Our ‘Price Match Guarantee’ confirms that the price you pay us is the lowest price available on the market. If you see the same villa published at a lower price for the same dates, we will match the price. The competing price must be advertised in the same Currency because we cannot guarantee currency conversion prices.

PARAGON LUXURY VILLAS reserves the right to impose any taxes or other charges which may be implemented by any government or other regulatory body, which were unknown at the time of publishing. PARAGON LUXURY VILLAS will tell the Guest promptly in the unlikely event that it becomes aware that any taxes or charges will apply to the Guest’s booking.

8. Security Deposit

A security deposit may be payable directly to the Owner or Owner’s Representative immediately upon arrival at the Property. The standard security deposit required for each Property is stated in the Property description; however the Owner has the right to impose different requirements on a case by case basis. Access to the Property may be refused if security deposit is not paid in full. When the security deposit is required to be paid in cash, or when a non-standard security deposit applies, we will inform the Guest in advance of the amount payable and any other conditions.

Certain property bookings are subject to a refundable security deposit to protect Owners against breakages, loss, damage or unpaid local charges. By confirming a booking with us (for such properties, where a deposit needs to be held by us), you authorise Paragon Luxury Villas to charge your credit card or pay by way of cash the requested value of any damage caused on presentation of photographic evidence and/or receipts for repair or replacement. Some Owners require their security deposit to be paid locally or in advance of arrival (you will be notified if your security deposit is payable locally or in advance).

Although the security deposit held, the Client remains liable for the full cost of any repairs or replacements required or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage or other injury to the property and/or the contents therein. The Owner, the Local representative and Paragon Luxury Villas have the right to deduct supplementary charges from the security deposit if the property is not vacated at the stated time or in the event of any other breach of this agreement by the Client.

Please note that any dispute regarding a deduction from the security deposit is to be addressed to the Owner or Owner’s representative. Paragon Luxury Villas is not authorised to enter into any correspondence concerning the security deposit as no Paragon Luxury Villas representative is present at the beginning or end of the holiday to assess the condition of the property. Any breakages, damage or loss caused to the property or its contents during the rental period may result in the forfeit of some or the entire security deposit. The security deposit will normally be refunded at the end of the rental period, after deducting any damages or losses caused. If there are no damages or losses caused, the full amount will be refunded.  If Any additional expenses incurred on the Guest’s behalf (e.g. additional charges for goods, services and staff which have not been directly paid by the Guest, and telephone and internet charges, if applicable) and the cost of replacement or repair for any loss or damage to the Property or its surrounds or contents caused during the Rental Period, then this too will be deducted. If this cost cannot be reasonably determined prior to the Guest’s departure, the Owner or the Owner’s Representative is entitled to withhold a reasonable estimate from the Guest’s security deposit, and will return any balance to the Guest as soon as possible after the actual cost has been determined. . If the amount of possible damages are higher than the security deposit, customers must pay the difference to the owner or his/her representative before departure.

Paragon Luxury villas will not be responsible for any disputes between the client and the owner concerning the security deposit.

  • For Europe

Upon arrival the client must pay a security deposit as guarantee for possible damages and/or extra charges which are not included in the rental price.

The deposit is to be paid in Euros (€) (cash payments unless otherwise indicated) as per the amount indicated on the voucher to the Owner or his/her representative.

The Owner or his/her representative has the right to refuse admittance to the property if the deposit is not paid, in which case the client will not be entitled to any reimbursement or compensation. This deposit will be refunded on departure after deducting possible damages and/or extra charges not included in the rental price. In case of early departure, the Owner will refund the deposit after inspecting the house, and will forward it to clients after deducting any relevant charges not included in the rental price or for any damage caused by the clients. If the amount of possible damages is higher than the security deposit, customers must pay the difference to the Owner or his/her representative before departure.

Paragon Luxury villas will not be responsible for any disputes between the client and the owner concerning the security deposit.

  • Additional costs

The cost of electricity, mains water, cleaning and garden supplies, and local taxes are included in some rental rates whilst in some destinations like Italy and Greece this could change. There are generally no additional costs, surcharges, taxes, staff salaries, or management fees above the price quoted unless otherwise stated in the property description, the Guest booking confirmation or reservation voucher. If the information in any of these is inconsistent, the most recently issued terms will prevail.

Typically, provisioning costs will be the Guest’s responsibility. Gratuities for household staff are encouraged and normal, but are left entirely to the Guest’s discretion.

9.Reservation Voucher & Holidays confirmation

Confirmation details, the Property address, contact details of the Owner or Owner’s Representative, transfer arrangements and directions to the Property will be sent to the Guest in a reservation voucher when full payment is received. This voucher, along with the Guest’s passport, need to be presented upon arrival.

Please check your holiday confirmation/invoice, final itinerary and all other documents you receive from us, immediately on receipt. You must contact us as soon as possible if any information appears to be incorrect as it may not be possible to make changes later, and it may harm your rights if we are not notified of any inaccuracies in any document within a reasonable period of time (taking into account the date of your departure).

10. Arrival / Departure times

  • For Villas in Thailand and Indonesia

For Villas in Thailand and Indonesia, check-out and check-in times are 12:00 noon and 3:00pm respectively unless stated otherwise. PARAGON LUXURY VILLAS will work with the Owner or Owner’s Representative to try to accommodate the Guest’s actual arrival and departure times, subject to availability. Please do advise PARAGON LUXURY VILLAS of any changes to your schedule, so every effort can be made to accommodate you.

  • For Villas in Italy

The client must arrive at the property between 17.00 hrs.to 20.00 hrs (possible exceptions are mentioned on the property description or on request). Any change to the arrival times must be advised to PARAGON LUXURY VILLAS during normal office hours (from Monday to Friday from 9.00 to 13.00 hrs UK time and from 14.00 to 18.00 and from Easter to Oct. On Saturdays from 16.00 to 20.00 hrs) prior to arrival and are subject to the approval of the property owner.

In case of unexpected late arrival, the client must advise PARAGON LUXURY VILLAS, Our representative or the owner directly. Should the Owner or his/her representative not to be able to accept a late arrival, all associated costs incurred by the client (including without limitation) hotels, restaurants, travel are to be borne by the client. Should the Owner or his/her representative be obliged to wait for customers after the agreed time, he/she may request a late-arrival fee.

Upon arrival the client must produce to the Owner or to his/her representative the rental voucher and passports of all members of the party in order to conform to Italian Law. Only guests whose passports are registered are allowed to stay in the property. If there is any substitution of persons during the stay, the owner or his/her representative can request the whole party to leave, in which case the client will not be entitled to any reimbursement or compensation. In addition, possible extra charges included local tourist taxes where requested can be deducted from the security deposit.

The clients must depart on Saturday between 8.00 and 10.00 (possible exceptions are mentioned on the property description), after returning the house keys and allow the owner or his/her representative to inspect the condition of the property.

  • For Villas in Greece

Your accommodation is available after 1500 hrs on day of arrival and must be vacated by 10am on day of departure (possible exceptions are mentioned on the property description or on request). The maid, gardener, pool man need this time to prepare the accommodation properly for incoming guests. Although you are not required to vacate your property before 10am please be aware that staff may arrive before this time.

11. Insurance

It is a CONDITION of booking that every member of your party is fully covered by travel insurance for the duration of your holiday. Your policy must provide adequate cover for personal injury, death, medical and repatriation costs, loss of valuables, theft at the rental villa, personal liability, cancellation, curtailment and legal expenses as well as general travel insurance, as no such cover is provided by Paragon Luxury Villas. We will not be liable for any damage, losses or expense arising due to or out of your failure to take out adequate travel insurance appropriate to your needs. By making a booking it will signify that you have done this and we will not remind you of this and in so doing you absolve Paragon Luxury Villas or its subsidiaries or representatives of any liability whatsoever in this regard. It is further recommended that the Client take out personal liability and accidental damage insurance for all members of the party to cover against accidental or negligent damage to the property, and protect against loss in the event of a deduction from the security deposit.

12. Accuracy

We endeavour to ensure that all the information and prices on our website are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check with us the current price and all other details relating to the arrangements at the time of enquiry and booking, before you make your booking.

13.    Data Protection Act

We are liable for putting in place all proper security measures to protect any personal information you supply about yourself and your party. Although we may pass on this information to our suppliers and the public authorities where required by law, we will not give any information to any person not responsible for part of your villa rental. For information about how we handle and use your personal information, please see the PARAGON LUXURY VILLAS Privacy Policy on our website, or ask us for a copy before you book.

14. Damage or Losses

A Property is typically someone’s home. Please treat the Property rented accordingly, and leave the Property and all its contents in good order and in an acceptably clean condition.

Any damage or losses caused during the Rental Period, as well as any special cleaning requirements will be the Guest’s responsibility and may be charged to the Guest’s account and deducted from the Guest’s security deposit. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, we may require the Guest and their party, including visitors to vacate the Property immediately, without compensation or refund.

15. Access

The Property and its facilities are available for the Guest’s full enjoyment during the Rental Period. However the Owner, Owner’s Representative, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access to the Property for these purposes.

16. Number of Guests

The property is reserved exclusively for the people named on your holiday confirmation/invoice and no other persons (The number of persons – adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation voucher, unless specifically authorized in writing, And no other persons are permitted to stay at the accommodation nor can you arrange for visitors to the property for the purpose of events like parties, celebrations or other large gatherings unless this has been agreed with us in writing and appropriate payments made (if applicable). Additional guests will be asked to vacate by property staff, accommodation supplier, PARAGON LUXURY VILLAS or other person in authority. No pets are allowed unless agreed in writing in advance.

Exceeding this number may invalidate any insurance policy on the Property. If you exceed the guest limit we may cancel your villa without a refund.

You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted on your holiday confirmation/invoice. On departure you should leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. If additional cleaning has been necessary, a charge will be made locally or an invoice will be sent to you on your return home. Please note that certain group bookings may only be accepted at selected villas.

17. Use of Property

All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.

If the Guest is planning to hold an event, such as a wedding or party, which involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than holiday, please communicate this to PARAGON LUXURY VILLAS at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation. Note that some Properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control of PARAGON LUXURY VILLAS and the Owner.

If PARAGON LUXURY VILLAS has confirmed a booking which includes an event at the Guest’s chosen Property, in certain circumstances the Guest must then obtain permits from the police and the local community before the event can proceed. The Guest acknowledges and agrees that PARAGON LUXURY VILLAS the Owner and the Owner’s Representative cannot control the issue of these permits. If the police and/or the local community refuse to issue a permit for an event at the Property, the Owner or the Owner’s Representative will refund any event fee paid by the Guest to the Owner, however neither PARAGON LUXURY VILLAS, the Owner nor the Owner’s Representative will be liable for any further refund or payment to the Guest.

18. Provisions

Self-catering accommodations require that the Guest supply all provisions and consumables necessary for daily living. The staff at the Property may accommodate any reasonable requests to purchase provisions on the Guest’s behalf, and this will be charged to the Guest’s account.

19. Conduct and Due Care

Properties are generally located in quiet residential neighbourhoods. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking is generally prohibited unless stated otherwise in the booking confirmation or reservation voucher.

The Guest is responsible for the behaviour of the guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund

In the interests of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all Property’s facilities.

20. Valuables and Security

Any Guest valuables or property left or used at the Property are at the Guest’s own risk. Neither PARAGON LUXURY VILLAS, the Owner nor the Owner’s Representative accepts any responsibility for loss of or damage to Guest property. The Guest is responsible for the Property during the Rental Period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage is the Guest’s responsibility.

21. Theft, damage and illness

Subject always and without prejudice to section 25 (Our responsibilities and liability to you), we are not liable for any damage, losses or expense arising out of or otherwise connected with theft, burglary, illness, injury, death, cost, claim or other sum of any description where it is due to the act or omission of the person affected, a third party unconnected with our suppliers, or was unforeseeable and beyond the control of us and/or our suppliers.

22. Disabilities and other medical conditions

You must inform us before you book if anyone in your party has a disability or a medical condition. We will be happy to offer advice about suitable villa rentals, but where we are unable to accommodate the needs of the person concerned, we will not be able to confirm your booking.

If you do not impart any relevant information about guests with disabilities or serious medical conditions at the time of booking, we will not have the opportunity to attempt to meet those needs.  This may result in the cancellation of your rental and you will be liable for any cancellation charges.

23. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but we can’t guarantee that they will be met and we will have no liability to you if they are not.

24. Our responsibilities and liability to you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these conditions, we are responsible for damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.  Loss or damage is foreseeable if, either, it is obvious that it will happen or if, at the time the contract was made between us being upon our dispatch of the Confirmation of Reservation both we and you knew it might happen (if you discussed it with us during the booking process, for example).

We rigorously check the information that we provide about our villa rentals and reproduce this in our property descriptions in good faith, exercising all due skill and care.

We market and rent properties owned by independent suppliers and use reasonable skill and care when selecting suppliers of the services that comprise your villa rental. Our suppliers must meet our high standards, including regular maintenance of the properties.

Any special booking conditions required by property owners or their agents shall be binding and will be provided to you in writing.

  1. We are not liable for business losses. We only supply our villa-booking services for domestic and private use.  If you use our services for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
  2. We are not liable to provide services and will not be responsible in any way whatsoever for any damage, losses or expense due to or arising from any acts or omissions on the part of our suppliers including their employees and agents or other third parties, such liability rests solely with the relevant supplier(s) and/or third party/parties and their respective employees and agents.
  3. Where an unexpected breakdown in service occurs, we require our suppliers to resolve the issue swiftly. We are not liable for any interruption or failure of public utilities such as gas, electricity or water, or to similar disruption to internet connection or any damage, losses or expense you may suffer as a result of such interruption or failure. Where you experience such problems, we ask that you inform us and the property owner immediately in writing using the email addresses set out at clause 3 (Correspondence) so that we can try to rectify the situation.
  4. We are not liable for services or facilities outside of our agreement or any damage, losses or expense arising in connection with such services or facilities, meaning services and facilities not specifically stated on our website or within these conditions.
  5. We are not liable for any damage, losses or expense for any upset or suffering you experience as a result or arising out of your failure to supply relevant information when making and/or confirming your booking.
  6. Nothing in this Agreement shall limit or exclude our liability for anything that it would be unlawful to limit or exclude, which includes liability for:
  • Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; and
  • Fraud or fraudulent misrepresentation.
  1. For the avoidance of doubt, we do not pre-arrange multiple travel components or provide all-inclusive or any other ‘package’ type arrangements. We accordingly have no liability under the Package Travel, Package Holidays and Package Tours Regulations 1992 or related legislation or regulation as may be amended from time to time.
  2. Visa, passport and health requirements
  3. Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.

25. Visa, passport and health requirements

Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase.  Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.

26. Your Responsibilities

You are responsible for securing all relevant and valid documents for your trip, such as passports, driving licenses or for checking in for any flights, trains or ferry services. We will not be liable for any damage, losses or expense you may suffer as a result or arising out of any discrepancies with such documents or services.

27. Local activities, facilities and excursions

Some facilities, activities and excursions could involve an element of risk. These activities, facilities and excursions are neither run nor controlled by Paragon Luxury Villas. If you wish to participate, purchase or make use of any optional activities, facilities or excursions that are not part of your pre-booked holiday, we regret that Paragon Luxury Villas cannot accept liability in relation to these. The contract for the provision of that activity, facility or excursion will be between you and that provider. Usually these locally paid for activities, facilities and excursions will be subject to local law and jurisdiction. The discretion to partake in any such activities, facilities, or excursions is entirely at your own risk. You are responsible for taking sensible precautions for your own safety and for the safety of any children or family members for whom you are responsible. Please liaise with the supplier of the facility, activity or excursion for the Terms and Conditions of your activity, facility or excursion which will govern your contract.

28. PARAGON LUXURY VILLAS’ Responsibility

The descriptions, assessments and/or ratings of Properties and surrounding locations that PARAGON LUXURY VILLAS publishes or gives to the Guest (You the client) are provided in good faith and in the belief that they are accurate based on the latest information received. However, PARAGON LUXURY VILLAS cannot be held responsible for any last minute modifications to the Properties or inaccuracies. Where PARAGON LUXURY VILLAS publishes or refers to descriptions, assessments and/or ratings of the Property either by PARAGON LUXURY VILLAS or by third parties, these ratings are for information purposes only and PARAGON LUXURY VILLAS will not be held responsible for any reliance placed on these ratings.

29. Complaints

While the vast majority of our guests enjoy problem-free holidays at our rental properties, if you are unhappy about the service you are receiving while at your villa rental, you must immediately make us and the property owner or local representative aware at the time so that the situation can be rectified to the best of our abilities. In order for the Guest’s complaint to be addressed, the Guest must communicate any problem whilst on location. If no complaint is reported during the Rental Period, PARAGON LUXURY VILLAS will assume that the Property was to the Guest’s satisfaction and no complaint will be entertained.

If the problem cannot be resolved locally, full details of any complaint must be received by us in writing within thirty (30) days of your return. We will respond within twenty-eight (30) days of receipt of your email. If you fail to inform us of your problem at the time or make a complaint in the required manner and time period, we will not be able to resolve the problem or investigate and your rights under this contract may be affected.

COMPLAINTS PROCESS

  • Complaints Policy:

Paragon Luxury Villas – is committed to providing a great level of service to our clients. If you do not receive fulfilment from us we need you to voice this out. It will help us to keep our standards and ensure you and other guests have a trouble-free holiday.

  • Complaints Procedure:

If you have a problem with any part of your Villa/Castle, you must first inform the Property manager. Whose details are given on your Holiday confirmation, reservation voucher or arrival information and whom most of you will have met when checking in to the accommodation.  If you feel that things are still unacceptable, your next call should be to our local property owner, Owners representative or our Local representative – their names and numbers will be given with the holiday confirmation (reservation voucher) Our experience has shown that the majority of problems can be resolved whilst you are in the destination and its representatives will endeavour to resolve all matters to your satisfaction.

In the unlikely event that a acceptable result cannot be reached whilst you are in the country of your destination, then you need to make an official complaint in writing to the us within 30 days of departing your accommodation. Please email any complaint directly to info@paragonluxuryvillas.com

  • What’s next?

For complaints you will receive an acknowledgement of your complaint within 48 hours of us receiving your complaint (in working days – Mondays to Fridays UK time).

We will respond to the complaints raised by you within a ‘reasonable amount of time’ from the initial complaint being received.

We aim to answer all complaints within one calendar month from the date of our acknowledgement email.  We will contact all persons involved in any complaint, whether this is the owner of the villa/castle, the local property managers or reps, to get additional information about the complaint and receive their response before we make any final decision as to the best way to resolve the complaint.

It is very important that PARAGON LUXURY VILLAS obtains the views of everyone involved in the complaint so that suitable actions can be made to resolve the situation and guarantee that it does not happen in the future.

30. ATOL

ATOL bonding relates exclusively to package holidays (accommodation with flights, car hire etc.). We offer ‘accommodation only’ so an ATOL bond requirement does not apply.

31. Copyright

The website contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and videos. The entire contents of the website are protected by copyright law. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download information from the site for your own personal use only. You acknowledge that you do not acquire any ownership rights by downloading copyright material. We provide hypertext links to other sites operated by other people. Using such a link means you are leaving our site and we take no responsibility for, and give no warranties, guarantees or representations in respect of these linked sites.

32. Jurisdiction

These terms of use, their subject matter and their formation, are governed by Sri Lankan law. You and we both agree that the courts of Sri Lanka will have exclusive jurisdiction in the event of any disputes.

By making its booking request, the Guest agrees that these terms and conditions have been read, understood and have been accepted and agreed to by the Guest (the Client) without reservation and without exception.

If any of the conditions of this Rental Contract are or become or are deemed to be invalid, or if there is any omission from any terms and conditions, the remaining terms and conditions will remain valid and enforceable and cannot be contested.