Terms & Conditions
We are PARAGON LUXURY VILLAS LTD a company registered in England and Wales. Our company registration number is 12435740 and our registered office is at Kemp House, 160 City Road, London, EC1V 2NX.
The term ‘Paragon Luxury villas’, ‘Paragon ski chalets’ ‘Villas in Sri Lanka’ or ‘us’ or ‘we’ refers to the owner of the website whose company registration number is 12435740 The term ‘you’ refers to the user or viewer of our website.
Accuracy of Information
Every care has been taken in compiling the contents of this web site. However, all information about the properties has been provided by the advertisers and reproduced by us in good faith. ‘Paragon Luxury villas’, ‘Paragon ski chalets’ will not be held liable for any errors, omissions, misunderstandings or claims arising from the advertisement or any arrangement or booking made with an advertiser.
If you believe any information on the site to be inaccurate, please let us know and we will investigate and correct if necessary. However, it is your responsibility to make relevant enquiries with the owners or their agents, through the relevant link on the property page, before renting any of the properties.
Any opinions, advice, statements, services, offers, or other information or content expressed on the site are those of the owners of the properties or their agents and not ours.
We do not endorse or recommend any of the properties on our site. The information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making any decision to rent a property.
The Client acknowledges that the property is not a hotel but a private accommodation being let for self-catering holidays. The Client further accepts that the property does not have standards or categories recognised internationally, but instead reflects, in its architecture and furnishings, the local traditions and personal taste of the Owner.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website contains both original material and that which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, text content and graphics. Reproduction is prohibited other than with written permission from Paragon Luxury villas Ltd. You may download information from the site for your own personal use only. You acknowledge that you do not acquire any ownership rights by downloading copyright material. We provide hypertext links to other sites operated by other people. Using such a link means you are leaving our site and we take no responsibility for, and give no warranties, guarantees or representations in respect of these linked sites.
Your use of any information or materials on this website, within brochures, emails, or any other communications is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
TERMS OF BUSINESS
Your contract will be with the accommodation provider/owner or other supplier named on your confirmation (referred to from now on as the ‘principal’) and their booking conditions will apply. We advise you to obtain and read those. Please ask us for a copy if you do not have one. As agent, we accept no responsibility for the provision of the accommodation or other services by the relevant principal with whom you have a contract
Agency Terms and Conditions
Except where otherwise specified, we PARAGON LUXURY VILLAS LTD of Kemp House, 160 City Road, London, EC1V 2NX act only as an agent in respect of all ‘accommodation only’ bookings we take and/or make on your behalf.
We accept no liability in relation to any contract you enter into or for property you book through this website (“Property”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Property. For all ‘accommodation only’ bookings, your contract will be with the owner/supplier/principal (referred to from now on as the ‘principal’) of the Property in question (the ‘Owner’). When making your booking we will arrange for you to enter into a contract with the applicable Owner of the Property and their booking conditions will apply. Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant Owner you contract with (if any) and you are advised to read both carefully prior to booking. The Owner’s terms and conditions may limit and/or exclude the supplier’s liability to you. Property specific terms and conditions for each Owner are listed on each property advert page. By booking a property you agree to those terms and conditions.
All accommodation or services that we provide or that are sold through us is not an offer by us to sell any accommodation or service, but an invitation to you to make an offer to the relevant principals. We are free to accept that offer on behalf of those principals or to reject it.
You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All properties are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
ATOL bonding relates exclusively to package holidays (accommodation with flights, car hire etc). We offer ‘accommodation only’ so an ATOL bond requirement does not apply.
Please note that this complimentary services or additional services are provided as part of the chalet accommodation and does not constitute a separate travel or tourist service in its own right. As such, your booking does not create a “package” as defined in the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”).
You will also be able to book ski passes, third party airport transfers and ski hire with us, however we do not offer the ability to book these at the same time as your chalet accommodation. We will contact you closer to the start of your accommodation booking to see if you wish to book these additional services. Please note that this will be a new, separate booking and will not form part of your accommodation booking (and as such does not create a “package” or “linked travel arrangement” as defined in the PTRs).
These Agency Terms and Conditions apply to all websites operated by Paragon Luxury villas Ltd, including, but not limited to, www.paragonluxuryvillas.com, www.paragonskichalets.com, and www.villainsrilanka.co.uk The terms ‘Client’, ‘Your’ and ‘You’ refer to the person booking the property. ‘Owner’ refers to the principal, owner or representative of the property. ‘Paragon Luxury villas, Paragon Ski chalets, “We”, “Us”, “Our” refers to Paragon Luxury villas Ltd.
By making a booking, you agree that on behalf of yourself and all those named on the booking:
- You have read these Agency Terms and Conditions and agree to be bound by them;
- You are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services.
We reserve the right to alter any of the advertised prices for the accommodation or other services. You will be advised of the current price of the accommodation or other services that you wish to book before your contract is confirmed.
Your holiday price does not include:
- Holiday Insurance and Government Insurance Tax.
- The cost of return travel from home to departure point.
- Lift Pass, equipment hires and ski lessons.
- Room Supplements for reduced occupancy.
Please read our FAQ’s
VAT & Tourist Tax
Does the price include VAT?
VAT where applicable is included in all our quoted prices unless stated otherwise.
Many of our destinations charge a “tourist tax” which applies to all holidaymakers and we try to advertise this wherever possible and to the best of our knowledge. However these charges depend entirely on the local authorities in that country and therefore may be introduced without our prior knowledge and are subject to changes beyond our control. Please note the tourist tax will be in addition to the advertised rental prices. If you require further information regarding Tourist Taxes applicable to your booking, please enquire.
Making a Booking and Payment
When you have chosen your accommodation and you make a request to us to book it, you must pay a deposit or the full amount. The percentage deposit and the date the balance payment is due is determined by the booking terms and conditions of the Principal. Once the payment has been made, we will send you an acknowledgement by email. This is not a confirmation of your booking; it is just an acknowledgement that we have received your request and have passed it on to the relevant principals. Your booking is confirmed and a contract between you and the relevant principals will exist when either the principal sends you a booking confirmation or we send you a booking confirmation on their behalf. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the relevant principals who may cancel your booking and charge the cancellation fees set out in the booking conditions. Payments by credit card may be subject to a credit card transaction fee.
Usually for Ski chalets the final balance is payable 12 weeks prior to the commencement of the holiday. Once this has been paid it is non-refundable as a cancellation would not leave the Owner with enough time to find a substitute booking. Many of the Ski chalets also do not refund any deposits which can vary from 25% to 50% prior to 12 weeks before the booking date. In each booking we will let you know the exact deposit amount required depending on the Accommodation booked. if the Booking is made less than 12 weeks prior to arrival, payment of 100% of the booking price is required and this amount is non-refundable.
Please note that the price for a number of properties are calculated and quoted in Euros and Swiss Francs, and that both the deposit and balance amounts shown on booking represent the sterling equivalents. Therefore, while the deposit amount is the actual amount you will be charged, the balance amount in sterling is only a guide, and will vary upwards or downwards in line with exchange rate fluctuations between the date of booking and the balance due date. Your booking is confirmed and a contract between you and the Owner will exist when we send you confirmation on their behalf. This will usually be within 48 hours of receipt of your payment. Until the booking has been confirmed it is only a provisional booking. Your card will not be charged until you have received this confirmation. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for bookings will be held by us on behalf of the Owner concerned.
Please read our FAQ’s
It is a booking condition that the number of people occupying the property may not exceed the advertised capacity, without prior written consent. Owners may terminate your booking without refund in the event you breach this condition.
When the maximum occupancy is not booked by the Client, certain rooms may not be accessible; this is subject to the owner’s discretion. It is best to check with us before booking if you have any queries about this.
Use of the Property
The properties are advertised as short-term holiday lets only and cannot be sublet or used for any other commercial purposes without the express written consent of the Owner. Owners may terminate your booking without refund in the event you breach this condition.
All event bookings such as weddings and parties are by request only and subject to prior written agreement from the Owner. Owners may terminate your booking without refund in the event you breach this condition.
Please note that any event booking may be subject to additional charges, venue hire fees and a higher security deposit over and above the website rental rates and fees.
Do not make irreversible flight or travel arrangements until you have received final confirmation of your booking.
Your Responsibility for your Booking
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these terms of business. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
If you have any special requests (for example dietary requirements, cots etc), please let us know at the time of booking. We will pass on all such requests to the relevant principal, but we can’t guarantee that they will be met and we will have no liability to you if they are not. Please read our FAQ’s
No animals are allowed in the Properties without prior written consent of the Principals, ‘Paragon Luxury villas, Paragon Ski chalets. It should also be noted that in a number of our properties, animals are prohibited altogether. An increased damage deposit of and a one-off cleaning charge will be required as part of this consent. If during the stay, damage is caused by the animal, we reserve the right to ban the animal from the property. If you are found to have an animal in the Property without prior consent in writing from Dentdelion Sarl, the staff of Dentdelion Sarl will have the right to evict all occupants from the property without refund. Please read our FAQ’s
Smoking is strictly prohibited in all Properties. Principals, ‘Paragon Luxury villas, Paragon Ski chalets reserve the right to remove any group breaking this condition from the property without refund. In the event that smoking has occurred within the property, an additional cleaning charge of CHF 500 or equivalent or more will be payable to Principals, ‘Paragon Luxury villas, Paragon Ski chalets immediately Please read our FAQ’s
Removal of ashes from the fire
Due to the inherent fire hazards, it is strictly forbidden for any guests to remove ashes from the fire place. This task will be undertaken by staff or contracted housekeeping staff only, unless otherwise stated.
Upon arrival at the property, you will be issued with a number of keys for the property. If the same number of keys is not returned to the staff at the end of your stay a charge to replace these keys or to change the locks will be payable to the Principal. This may be deducted from the Security Deposit.
It is the responsibility of you and your group to judge the suitability of the terrain you ski. If you, or any member of you party, ski on terrain on the recommendation of accompanied by a representative of the principal we will not be liable for any injuries, howsoever caused.
Any transport offered vehicles during your stay is accepted at your own risk. We will not transport children under the age of 12 unless accompanied by an adult or guardian from the party.
If in the opinion of the management of the principals, supplier or the property owner we think that you or a member of your group behaves in a manner which is illegal, which causes or is likely to cause a danger, excessive disturbance (i.e. to neighbours), damage to the chalet or property, or acts in breach of any provision of the Booking terms and conditions, your rental may be terminated immediately and you shall be asked to leave. In this event, you shall not receive any refund and you shall be fully liable for any expenses incurred as a result of your behaviour or the behaviour of the persons in your group.
No outdoor footwear is to be worn inside the property. Any damage caused to the floors as a result of wearing outdoor footwear or shoes with heels will be charged to you.
Third party services
We may arrange services from third party suppliers; including ski instruction, ski passes, airport transfers, childcare, babysitting. and any other third party services. Any booking we arrange for you with a third party will be subject to that party’s terms and conditions of business.
You will be liable to pay the costs of any third party service. All costs must be settled prior to the end of your booking. We will not be responsible for any outstanding costs due to the supplier and reserves the right to deduct any owed costs from the security deposit plus the cost of any taxes and credit card fees due.
Disabilities and Medical Problems
We will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
If you are forced to return home early, we cannot refund the cost of any arrangements you have not used. If you cut short your booking and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your arrangements not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
When you make a booking you agree to take out a policy of insurance in order to cover you and your party against the cost of cancellation; the cost of assistance (including repatriation) in the event of accident or illness; end supplier failure; loss of baggage and money; and other expenses. It is your responsibility to ensure you have adequate insurance cover.
It is strongly recommended that the Client takes out a comprehensive travel insurance policy, which will include cancellation cover and full cover for the party’s personal belongings as no such cover is provided by Paragon Luxury villas Ltd or the Owner, Principals. Accordingly, any such losses incurred are the responsibility of the Client. It is further recommended that the Client take out personal liability and accidental damage insurance for all members of the party to cover against accidental or negligent damage to the property and protect against loss in the event of a deduction from the security deposit. Please read our FAQ’s
If you want to change of cancel your booking – Changes and Cancellations by you
Any cancellation or amendment request must be sent to us in writing, by email or post, and will take effect on the working day we receive this during the hours of 9am to 5.30pm. Principals may charge the cancellation or amendment charge shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements).
Please note that in the event you wish to cancel your confirmed booking, no refunds will be given in any circumstances. All payments, including deposit and balance payments you make to us are non-refundable in any instance. This policy directly reflects the Owners’ individual policies, and you should therefore take out suitable travel insurance to cover the risks that may lead to such an eventuality. In addition you must pay us an administration fee of £25.00 per person.
If full payment is not received by the balance due date, we will notify the Owner who may cancel your booking and retain all payments made by you to date.
If you wish to amend your booking, whilst we will try to assist, we cannot guarantee that such requests will be met. Please ensure that you have received written confirmation of any changes to your booking prior to travel in the event your amendments can be facilitated. The Owner may charge an amendment fee and in addition you must pay us an administration fee of £25.00 per person.
Applicable for some ski chalet and at the time of booking we will inform the you
For some Ski chalets if the payment is not received at this point (12 weeks prior to arrival date), we reserve the right to cancel your booking and levy cancellation charges as detailed below. Should the balance be received after the date outlined on the booking form or invoice, the amount due shall be subject to an interest of 7% p.a.
(i) if cancelled more than 12 weeks before the arrival date, the deposit payment will be forfeited;
(ii) if cancelled less than 12 weeks before the arrival date, the full booking price will be forfeited and 100% of the booking shall be due and payable to Paragon Luxury villas Ltd unless we are able to resell the property in which case the difference will be refunded.
We strongly advise that every client take out suitable holiday insurance for the duration of their stay, including cancellation insurance to limit your cancellation risk.
Changes or Cancellations by the Principal
We will inform you as soon as reasonably possible if your booking needs to be amended or cancelled in any way. If the relevant principal offers alternative accommodation or services or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the principal is entitled to assume you wish to receive a full refund.
We will also liaise between you and the Principal in relation to any alternative arrangements offered by the Owner (if any) but we will have no further liability to you.
In the event the booking is cancelled by the Principal and no alternative can be offered, a full refund of all monies paid by you as at the date of cancellation will be made by the Owner. This policy directly reflects the Owners’ individual policies. ‘Paragon Luxury villas’ ‘Paragon Ski chalets’ cannot be held liable for any additional costs incurred by the Client (such as travel).‘Paragon Luxury villas’ ‘Paragon Ski chalets’ recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner cancellation.
In the unlikely event that any alteration or cancellation is made by the Principal which is deemed to be significant (for example, a change of booking date), you have the right to cancel the holiday and receive a full refund of monies already paid.
Paragon Luxury Villas Ltd shall not be liable for any refund should we be forced to cancel or change your holiday due to circumstances amounting to Force Majeure. Such circumstances shall include, but are not limited to, war or threat of war, riot, civil strife, terrorism, industrial disruption, natural disasters, fire, technical problems, adverse weather, governmental action, government travel restrictions due to health reasons and similar events beyond our control.
In the exceptional circumstance that the property is sold and no longer available for rent, you will be notified as soon as possible and all monies paid will be refunded.
Paragon Luxury Villas Ltd shall use all reasonable endeavours to assist you in finding another property or another booking period to substitute the cancelled holiday.
Paragon Luxury Villas Ltd will be entitled to cancel your booking, with no refund or compensation if:
– You do not comply with the payment schedule (for example, payment of the balance amount, security deposit, or services deposit if applicable)
– You, the occupants(guest), or your visitors break the terms of this Booking Form
– The group size exceeds the agreed number of guests on the Booking Form
– You have given misleading or false information, for example identity of occupants, nature of the party, failure to mention critical facts.
‘Paragon Luxury villas’ ‘Paragon Ski chalets’ recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner cancellation/amendment.
Our responsibility for your booking
‘Paragon Luxury villas’ ‘Paragon Ski chalets’ solely acts as an agent and payment gateway on behalf of all of the properties listed on its website(s). Your contract is with the relevant principal and its booking conditions apply. ‘Paragon Luxury villas’ ‘Paragon Ski chalets’ shall have no responsibility or liability to the Client for the provision of the accommodation or any other services by any principal. Our responsibilities are limited to making the booking in line with your instructions.
We also don’t accept responsibility for any inaccuracies, errors or omissions in the information about the accommodation or other services that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
You indemnify us in the case of damage caused by you
Please be aware that the booking conditions of principals will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Principals will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by any principal or any third party as a result. You may be required to pay a refundable damage deposit to the principal according to their booking conditions. Any damage caused by you will be deducted from the security deposit and the remaining balance will be returned to you.
All bookings are subject to a refundable security deposit to protect Owners against breakages, loss, damage or unpaid local charges. By confirming a booking with Paragon Luxury Villas you authorise Paragon Luxury Villas to charge your credit card up to the value of any damage caused on presentation of photographic evidence and/or receipts for repair or replacement. Some Principals require their security deposit to be paid locally or in advance of arrival (you will be notified if your security deposit is payable locally or in advance).
Notwithstanding the security deposit held, the Client remains liable for the full cost of any repairs or replacements required or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage or other injury to the property and/or the contents therein. The Principal and Paragon Luxury Villas have the right to deduct supplementary charges from the security deposit if the property is not vacated at the stated time or in the event of any other breach of this agreement by the Client.
Please note that any dispute regarding a deduction from the security deposit is to be addressed to the Owner or Owner’s representative, supplier or Principals. Paragon Luxury Villas Ltd is not authorised to enter into any correspondence concerning the security deposit as no Paragon Luxury Villas representative is present at the beginning or end of the holiday to assess the condition of the property. Any breakages, damage or loss caused to the property or its contents during the rental period may result in the forfeit of some or the entire security deposit.
Please read our FAQ’s
Because the contract for your accommodation or any other service is between you and the relevant principal, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the relevant principal or their local supplier or agent immediately so that, where possible, all issues can be promptly resolved. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the relevant principal. You will see the principals contact details in your booking confirmation we send you. We will of course assist you with this.
Paragon Luxury Villas Ltd and the Principal shall not be held responsible for any temporary defect or stoppage in the supply of public services to the property such as water, electricity, gas, telephone or internet, or in respect of any equipment, machinery, or appliances in the property or garden, which are caused by circumstances beyond the control of the Owner
Visa, passport and health requirements
Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling,
We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
Please read our FAQ’s
Privacy and your personal information
The booking information that you provide to us will be passed on only to the relevant principal or other persons necessary for the provision of your accommodation or other services. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information on as above, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.
Law and Jurisdiction
These terms of business are governed by English law and the courts of England and Wales have jurisdiction.